Shipping Policy

1. Processing and Delivery Times

 Processing Time: All orders are processed within [e.g., 2–3] business days of receiving your payment. Orders are not processed or shipped on weekends or public holidays.

 Shipping Time: Once dispatched, our standard delivery time via Aramex Store-to-Door is 8–15 business days.

 Please note: These delivery times are estimates based on standard service levels and are not guaranteed. Factors beyond our control, such as high volumes, logistical challenges, or public holidays, may cause delays.

2. Tracking Your Order

Once your order has been dispatched, you will receive a shipment confirmation email containing your Aramex tracking number. The tracking number will typically be active within 24 hours.

3. Delivery Disputes and Delays

We aim to ensure your order reaches you as quickly as possible.

 Carrier Delays: While we utilize Aramex for reliable delivery, please understand that once an order is with the courier, transit times are beyond our direct control. We are not responsible for delays caused by the carrier, but we will make reasonable efforts to assist you in tracking your parcel and resolving any carrier issues.

 Communication: Should your shipment experience a significant delay beyond the estimated timeframe, please contact us at [Insert Support Email/Phone Number] so we can investigate the status with the courier.

4. Shipping Address and Receipt

 Please ensure your shipping address is correct at the time of checkout. We cannot be held liable for orders shipped to incomplete or incorrect addresses provided by the customer.

 For security, please ensure someone is available at the delivery address to receive the package, as Aramex deliveries may require a signature or proof of delivery.

5. Lost or Damaged Items

If your package arrives damaged or does not arrive at all, please contact us within [e.g., 48 hours] of the expected delivery date. We will work with the courier to open an investigation and resolve the matter with you.